Our Quality Products & Personalized Customer Service Ensure a Positive Online Shopping Experience for You! To obtain ADDITIONAL INFORMATION on our company, products or services please complete the Contact Us form or contact us at: 1Source.Com 1542 Powells Tavern Place Herndon, VA 20170 Sales@de1Source.com (703) 496-3271 Phone (703) 689-3211 Fax (888) 556-2316 Toll Free It will be our pleasure to serve YOU! CustomerService@de1Source.com SHIPPING Our goal is to process all orders within 24 hours of receipt of payment. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM EST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days. Once your order is shipped, we will send you an e-mail notification which will include the tracking number(s) for your order and instructions on how you can keep track of your order online. RETURNS We want you to be 100% satisfied with your purchase! As a result, customers may return the product purchased within 30 days of delivery of the order.  Products with Manufacturer Warranties which exceed 30 days may be returned directly to the manufacturer according to their instructions. Customers may request a replacement product otherwise company credit will be issued. Shipping cost is non-refundable. Items with manufacturer's defects may be returned and we will promptly ship you a replacement. Please contact us at CustomerService@de1Source.com for specific instructions on returning an item.